Success Stories

Read the success stories below to find out how VMware Service Manager has helped clients around the world to effectively manage their service management and help desk requirements.

Archer Daniels Midland
ADM, the US agricultural giant, selects VMware Service Managert across its international network.
Barnardos
Barnardo's shows IT cares with VMware's IT Service Management application, VMware Service Manager.
University of Technology of Delft (TU Delft)
VMware supports an ITIL implementation at the Netherlands largest technical university.
Horizon21
Horizon21 invests for the long-term with VMware's IT Service Management solution.
Dept. for Regional Development
Department for Regional Development (Northern Ireland) chooses VMware technology to manage its extended support network. DEWR - Federal Dept. Employment and Workplace Relations (media story)
DEWR's decision to replace their existing service management system with VMware is another step on the path of standardizing on Microsoft's .NET architecture. Ministry of Education
The Ministry of Education underpins its successful IT Service Improvement Program using an ITIL best practice approach supported by VMware Service Manager technology. Sydney 2000 Olympics
The VMware Service Manager system was run out to Olympic venues around Sydney during the 2000 Olympics, to support a world first coordinated security effort.
Golden Ventures
VMware Service Manager is just the tonic for Golden Ventures
Future Guarantee - Radian Group
A project to consolidate three problem management systems delivers a strategic business advantage to Radian.
Herbert Smith
Leading law firm Herbert Smith rules in favor of VMware Service Managert

Aspiren
Aspiren puts VMware Service Manager to work on new National Performance Management Framework for local government. Macedon Ranges Shire Council
VMware Service Manager has provided a low bandwidth web solution for a local council across a dispersed geographic region, when other vendors said it couldn't be done. New Plymouth District Council
Integrating VMware Service Manager with mapping, ratepayer and contractor systems provides New Plymouth with a single view of all information related to a customer's call. Oklahoma City
Oklahoma City uses VMware Service Manager software to streamline and improve its ITIL Service Management Southampton City Council
Southampton City Council streamlines procurement process and meets service level agreements withVMware Service Manager software. St Helens Council
St Helens delivers new standards with VMware Service Manager. Wellington City Council
Wellington City Council's Knowledge Solutions team breathed new life into their legacy applications using an IT Infrastructure Library (ITIL)-based solution and VMware Service Manager. Wolverhampton City Council
Wolverhampton City Council measures up with VMware ITIL Service Management
Figleaves
VMware Service Manager enables figleaves.com to deliver continual improvement in IT Service Management excellence.
Karachaganak Petroleum Operating (KPO)
Karachaganak Petroleum Operating (KPO) in Kazakhstan, one of the world's largest oil and gas condensate fields, uses VMware Service Manager technology to support its IT operations.
Hampshire Constabulary
Hampshire Constabulary gets down to business with VMware Service Manager
LexisNexis Butterworths
VMware Service Manager software enables LexisNexis Butterworths' blueprint for IT best practice
Central Garden & Pet
VMware's Service Manager yields growing benefits for Central Garden & Pet
ANSTO
ANSTO adopts scientific approach to IT services with VMware Service Manager
Northwestel
VMware Service Manager goes with the territory for Northwestel Tait Communications
An international supplier of mobile radio equipment has created a "virtual team environment" across its global subsidiaries, sharing corporate skills and resources.
Federal Hotels
New lookVMware Service Manager proves New Year hit for Federal Hotels Galileo
Galileo achieves business goals with VMware Service Manager web-based, global service management software. Navigant International
VMware Service Manager web-based service management solution underpins Navigant's move to a centralized IT support structure to manage its international travel network.
Powercor
VMware lightens the load for Powercor’s IT Service Desk Country Energy
Country Energy has implemented VMware Service Manager to integrate its service management infrastructure following a merger of three companies. EnergyAustralia
VMware Service Manager sparks positive change for EnergyAustralia.

For more information on our products and services Contact VMware

VMware Service Manager provides ITIL Service Management and Help Desk solutions including Incident Management, Problem Management, Configuration Management, Change Management, Release Management, Service Level Management and Availability Management software. Copyright © 2010 VMware, Inc. All rights reserved.