Configuration, Change and Release Management

Change Management

Change Management ensures that standardized methods and procedures are used for all Changes. This reduces the impact of Changes on service quality and business operations.

VMware Service Manager provides:

  • Advanced workflow capabilities for clear definition of complex processes.
  • Visual representation of the various tasks required to complete a Request.
  • Flexibility to map any ITIL process with advanced workflow features.
  • Automated tasks that allow a Request to progress without requiring user input.
  • The ability to schedule regular, recurring Requests.
  • Visibility of a Forward Schedule of Change via the Customer Portal.
  • Specialized approval tasks that can be actioned by a customer via the Customer Portal.
  • Specialized tasks that can be completed by an external supplier via the External Supplier Portal.
  • Automatic notification regarding the progress of a request to stakeholders and other interested parties.
  • Management of Service Request commitments through Service Level Agreements.
  • Application of Operational Level Agreements and Underpinning Contracts to tasks and approvals.
  • Full integration between Change, Configuration and Problem Management processes.

Key Business Benefits
  • Manages risk to stabilize and protect the IT environment
  • Improves reliability and responsiveness of IT services and processes
  • Higher turnaround of Changes and reduction of rework and duplicated effort

Managing Change workflow with VMware Service Manager

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