Configuration, Change and Release Management

Configuration Management

All IT processes feed into and out of Configuration Management. Careful management of the configuration environment is required to ensure cost and resource efficiency. The Configuration Management process within VMware Service Manager maintains real-time information about each Configuration Item (CI) and its relationship with other CIs and services within the Configuration Management Database (CMDB).

VMware Service Manager provides:

  • A graphical representation of relationships and dependencies between IT services and assets within an enterprise.
  • Quick identification of the potential cause of issues through comprehensive impact analysis.
  • The ability to simulate outage scenarios to identify single points of failure as well as the assets and stakeholders that will be impacted by an outage.
  • Control of CMDB updates through the Change and Release Management processes.
  • The ability to specify who can view and update CMDB items and change periods when updates are allowed
  • The ability to create a baseline or snapshot of a particular configuration at a point in time.
  • Versioning of a CI throughout its lifecycle and the ability to roll-back to a prior version if necessary
  • The ability to define and track the availability of CIs and services over given periods of time.
Key Business Benefits
  • Assists in financial planning through clear identification of all assets
  • Visibility of software changes supports and enhances Release Management
  • Ensures compliance with legal and contractual obligations

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