vmware service manager advantage

A Global Team of Experts

Mware Service Manager is supported by a global network of specialist consulting, training and support services, each bringing a wealth of experience to every project.

Using a flexible, modular, full lifecycle approach driven by a rigorous and well-documented methodology, VMware Advanced Services representatives leverage competency skills and industry knowledge in proven IT management methodologies to further support customer success. Consisting of experts certified in CoBit, ISO, SOX, VaITT as well as ITIL masters, the VMware team work with you to deliver an integrated set of Service Management design initiatives to create an improved management architecture delivering high-quality services with a focus on execution and quick time to value.

Our representatives provide a full spectrum of services, including:

  • Assessing the current state of processes and determining the preferred future state.
  • Identifying the gaps and recommending a roadmap to achieve process improvements and opportunities for automation and integration with VMware products as well as those you already own.
  • Recommending a governance model specific to your organization, a reporting strategy with KPIs and metrics, communication and training strategies and methods for control, management and Continuous Service Improvement.
  • Implementation of the appropriate VMware solutions to support agreed processes.

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