Knowledge Management Seminar Registration

Improving your customer experience through smarter Service Management

Hear how the AMP Service Management Excellence program used KCS knowledge management to transform their customer service

Sydney: Thursday 18th October '07
Novotel Sydney on Darling Harbour
100 Murray Street, Darling Harbour,
NSW, 2000

Canberra - Friday 26th October '07
Hotel Kurrajong - Wattle Room
National Circuit, Barton,
ACT, 2600

Melbourne - Thursday 29th November '07
Park Hyatt (Library Room)
1 Parliament Square,
Melbourne 3002

Brisbane - Friday 30th November '07
Hilton Brisbane - Room 83
190 Elizabeth Street ,
Brisbane 4001

7:30am - 9:30AM
FREE Gourmet breakfast provided

THE PEOPLE:
Transforming your corporate culture to make Knowledge Management a reality
Janne Monkerud, Senior Consultant - HDAA
Wayne Morgan, Knowledge Manager, Service Excellence - AMP Adtech (Brisbane only)

THE PROCESS:
Case Study Presentation: Delivering Service Excellence through Knowledge Management
- A step by step approach
Steve Miller, IT Manager, Service Excellence - AMP Adtech
Wayne Morgan, Knowledge Manager, Service Excellence - AMP Adtech
Sam Lambropoulos, IT Delivery Manager , Service Excellence- AMP Adtech
John Dimi, IT Delivery Manager, Service Excellence - AMP Adtech (Brisbane only)

THE TECHNOLOGY:
Identifying the tools for the job: Your checklist for KCS implementation
Karie James, Global Product Manager - EMC Infra

To register and reserve a place, simply fill out the form below:

* Select venue attending :
	Sydney - Novotel Thursday 18th October '07
	Canberra - Hotel Kurrajong Friday 26th October '07
	Melbourne - Park Hyatt Thursday 29th November '07
	Brisbane - Hilton Friday 30th November '07
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If yes, what is the approx. size of your system?	>10 seats 10-50 seats 51-100 seats > 100 seats
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N.B This seminar is for end-users only

For more information on our products and services Contact EMC Ionix

 

 

 

EMC Ionix Service Manager provides ITIL Service Management and Help Desk solutions including Incident Management, Problem Management, Configuration Management, Change Management, Release Management, Service Level Management and Availability Management software.