EMC Infra, to showcase their ITIL Service Management solution at ThinkHDI 2006

News
March 17, 200

At ThinkHDI 2006, EMC Infra will be demonstrating their ITIL Service Management solution Infra, described as an "ideal . global service desk solution" in a recent vendor analysis conducted by the Help Desk Institute (HDI).

EMC Infra's Chris Wade explains, "Infra's 100 per cent web architecture and advanced time zoning and partitioning functionality provide global enterprises with a seamless 24/7 solution".

Partitioning ensures that service desks in different departments and countries see only their own operational data - ideal in an environment where there are many different technologies and systems across a common customer base. Time zoning enables incidents and operation agreements to be linked to a specific time zone so that all calculations are based on local working hours.

Infra has been implemented locally and internationally across a wide range of commercial and government sectors. It supports best practice methodology including the IT Infrastructure Library (ITIL), Microsoft Operations Framework (MOF) and Knowledge Centered Support (KCS).

For more information on our products and services Contact EMC Infra