Infra wins the 2005 Consensus Software Awards
NewsMay 6, 2005
The judges at the 2005 Consensus Awards provided the following citation for Infra.
EMC Infra's Infra Enterprise product is an excellent and unique IT Service Management utility. Based around, and certified to, the ITIL standard, it is designed to serve the many needs of an IT service organisation as either an in-house support platform or for a Service Provider providing an outsourcing service. The system supports workflow creation, trouble ticketing, problem analysis and documentation, variable time zones and multiple languages as well as integrating to both network management, messaging and other systems. Fully web enabled, Infra is able to adapt to low bandwidth dial-up links, through its novel wrapper based browser approach. The architecture is lightweight, provides customer-centric views, and can either be customised to the organisation using it, or adapted out of the box.
Given that IT support is becoming more and more onerous for organisations, this system provides a structured and comprehensive tool to enable a range of enterprises the mechanism to get back to business. The judges have no hesitation in commending this product for a 2005 Consensus Software Award.
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