Company
Careers - Work with an industry leader in Service Management software
Infra’s continuing growth and success is made possible by a talented international team of professionals. Due to our rapidly expanding blue-chip client base across Asia, Europe and North America, we are seeking a broad mix of talent to join our North Sydney head office.
At Infra, we look for exceptional people who can genuinely add value to our business. We need self-starters who get things done and don’t want to be micro-managed. We work in a fast-paced, entrepreneurial and intellectually stimulating environment where you will have a direct impact on our continued success.
Naturally, you can expect to be competitively rewarded for your contribution and global career opportunities are readily available.
If you have what it takes to work alongside the best in the industry check out our current opportunities below.
Note: Only people with the right to work in Australia to apply for this position.
- Group Sales Training Manager
- Software Developer
- QA/Test Analyst
- Project Manager / Consultant – Sydney or Melbourne
In addition to the specific roles detailed on this page, Infra offers ongoing opportunities in the areas of Sales (within the USA) and Product Development (Sydney office). To enquire about submitting your resume for these opportunities, please contact your regional Infra head office.
Positions available in UK
Note: Only people with the right to work in UK to apply for this position.
Positions available in US
Note: Only people with the right to work in the US to apply for this position.
Group Sales Training Manager
In this role, you will be accountable for setting up, implementing and delivering a continuously improving global training resource to Infra’s sales force to drive increased revenues. Geographically, this role will cover Australia, Europe and North America and we anticipate you will undertake four to five global trips per year along with regular visits to our Canberra and Melbourne offices. With this in mind, you will need to thrive on an international jet-set lifestyle and possess exemplary planning and organization skills.
It is likely you will have a strong training background from within the IT sector with demonstrable results in raising sales team performance through high quality training, coaching and mentoring programs. Whilst being supported with the relevant training to bring you up to speed on Infra’s product and industry best practices, such as ITIL v3, you will be responsible for compiling effective training and product materials to enable our sales team to present Infra’s solutions in a way that gets results.
Whilst regional managers will have direct responsibility for recruitment, you will be involved in the assessment of new hires during the induction ‘bootcamp’ which you will establish. An energetic, dynamic and motivational approach with excellent influencing skills at all levels will be required to bring the success to this role that Infra demands.
In return for the first class skills you will bring to this role and the expected results, an attractive and competitive salary package will be negotiated with the successful applicant.
Main Duties and Responsibilities:
- Establish a global sales training centre of excellence to drive sales revenue
- Train, coach and develop Infra’s global sales force
- Develop and implement a sales induction ‘bootcamp’ for new hires
- Assessment of sales capabilities and training needs analysis
- Prepare comprehensive and up-to-date training and product materials
- Motivate individuals and share Infra’s vision across the sales force
Key requirements
- Degree qualified
- 5 years training experience gained within the technology sector
- Exceptional skills to motivate and inspire sales people
- Ability to self-start major projects and initiatives and continuously improve on them
- An entrepreneurial flair and approach to business solutions
- Experience working across a wide geographical area
About Infra Corporation
See www.infra.com.au
To Apply
If you are interested in applying for a position with Infra, please e-mail your resume, cover letter and any other supporting documentation requested, clearly stating which position you would like to apply for.
E-Mail: recruit@infra.com.au
Note: Only people with the right to work in Australia to apply for this position.
Software Developer
As a Software Developer you will be offered the opportunity to work on a market leading product and learn a broad mix of technologies including:
- .Net Development (VB .Net, ASP .Net, C#)
- SQL (SQL Server and Oracle)
- Stored procedures
- CSS
- Active Directory
- LDAP
- SMS and other Network Discovery tools, MOM etc.
- HTML
- Jscript
- Web Services
As part of the high performance Infra Software Development team, you will need to be a fast learner, versatile developer and be ready to adapt to often rapid changes to the project brief. Working across multiple areas of technology and environments, each project offers a unique challenge to constantly test your ability to perform to the highest level. Underpinning your success at Infra will be your ability to clearly and effectively communicate across the project team and at all management levels.
Successful candidates will be motivated high achievers with a recent IT degree (probably within five years) preferably with a high distinction average or above. You will be able to demonstrate excellent problem solving skills as well as an ability to rapidly learn new tools and technologies.
Main Duties & Responsibilities
- Development of Infra’s flagship product and related client solutions
- Clear communication with Project Managers on technical or timeframe issues
- Giving feedback on technical requirements and specifications
- Determining project feasibility
- Providing estimates of project workloads
- Demonstrable understanding of project time constraints
- Close liaison with Customer Support and QA / Testing
Key Requirements
- Recent IT degree with high distinction average or above
- Ability to work in a team environment with minimal supervision
- Excellent organizational skills
- Ability to work under pressure
- Ability to troubleshoot and diagnose bugs/problems rapidly and accurately
- Ability to learn new concepts and technologies quickly
- Understanding of the importance of testing and product quality
- Excellent communications skills
To Apply
If you are interested in applying for a position with Infra, please e-mail your resume, cover letter and any other supporting documentation requested, clearly stating which position you would like to apply for.
E-Mail: recruit@infra.com.au
Note: Only people with the right to work in this country may apply for this position.
QA / Test Analyst
In this role, you will gain a comprehensive understanding of Infra’s enterprise technology and knowledge of how the products are utilised in this competitive market. The ideal candidate will have the ability to grasp and understand new technology concepts and possess a ‘can-do’ attitude.
You must have good attention to detail, good problem solving skills, enjoy working both individually and in a team environment, and be able to meet deadlines. You must be an outgoing individual and have exceptional time management skills and the ability to meet targets. In addition, you must possess good communication and interpersonal skills.
Specific responsibilities of this role include:
- Writing and executing test plans and test scenarios
- Performing functional, regression and performance testing
- Identifying and logging issues raised by testing
- Managing the resolution of issues raised by testing
- Close liaison with development, consulting, support and product management teams
Career Opportunities:
This role will give the successful applicant an excellent opportunity to gain an understanding in:
- The web and integration technologies
- Knowledge and understanding of the ITIL framework
- The functionality of Infra’s products including incident, problem and change management
- Infra’s enterprise blue chip client base and how they maximise value from Infra technology
This role would suit a high calibre graduate or someone with up to 2 years of testing or similar experience.
To Apply
If you are interested in applying for a position with Infra, please e-mail your resume, cover letter and any other supporting documentation requested, clearly stating which position you would like to apply for.
E-Mail: recruit@infra.com.au
Note:Only people with the right to work in this country may apply for this position.
Project Manager / Consultant – Sydney or Melbourne
This exciting all-rounder role will appeal to a consultant who has hands on experience in getting solutions implemented on time and within budget. This role is for someone that has the drive and initiative to make things happen of their own accord, rather than waiting around for someone to give them the answers. You won’t be afraid to get your hands dirty, nor to stand up in front of senior executives and give a successful presentation. This is a true all-rounder role.
The key experience required for this role includes:
- Business Analysis
- Solution and Process Design
- Functional and Technical Design
- Software Implementation
- IT Service Delivery
- Project Management
- Process Engineering
have demonstrable experience of all stages of the SDLC. Additionally, you will have excellent communication and presentation skills, and have the ability to overview new concepts to all levels of management. Ideally you will have a successful track record in the management of projects involving the ITIL framework. Sales awareness is mandatory for this position.
The role will include interstate travel (possibly international at times).
Key Requirements
- Computer Science degree or equivalent industry experience
- Software implementation experience
- Understanding of all aspects of the SDLC
- Business Analysis and solution design experience
- Technical competence in web and application technologies
- The ability to apply theory to “real world” situations
- Strong consultative skills
- Excellent oral and written communication skills
- Superior analytical, evaluative, and problem-solving abilities
- Exceptional service orientation
- The ability to work autonomously
To Apply
If you are interested in applying for a position with Infra, please e-mail your resume, cover letter and any other supporting documentation requested, clearly stating which position you would like to apply for.
E-Mail: recruit@infra.com.au
Note: Only people with the right to work in this country may apply for this position.
Business Development Manager
- Global IT Company
- Washington DC , USA
Overview
As Business Development Manager your primary focus will be to find, qualify and convert new business sales of Infra’s leading software solution to government departments and commercial organisations across the region. The role also includes management of existing accounts, selling additional licenses, consulting services and software upgrades.
To be successful in this role you will have a proven track record of successful IT solution selling within the government sector. The right candidate will be able to understand, demonstrate and present Infra solutions to meet specific business requirements of prospective clients and develop those relationships long term with high levels of integrity and professionalism. The BDM must be a self-starter, be proactive, able to manage demanding workloads and be a proven achiever of challenging targets.
Main Duties and Responsibilities
- Achieve first class Infra product knowledge
- Achieve an excellent understanding of the IT Service Management Industry (ITIL training provided)
- Management of the sales process and prospecting of new leads
- Pursue leads supplied by the marketing department
- Perform product demonstrations
- Respond to tenders and manage the tender process
- Participate in seminars, briefings and trade shows
- Analyze customer problems, needs and requirements, and then position the Infra solution to meet them
- Creation of complex quotations covering licensing, training, implementation and consulting services.
- Monthly reporting of opportunities and sales forecast
- Achieve and exceed revenue targets
Key Requirements
- Degree qualified (Business/Commerce discipline preferred)
- Minimum 8 years enterprise IT solutions selling experience
- Excellent verbal and written communication skills
- Proven track record of sales achievements within IT solutions
- Ability to rapidly learn new concepts and technologies
- Able to work with minimal supervision
Infra Corporation's continuing growth and success is made possible by a talented international team of professionals. Infra fosters a working environment where enthusiastic, self-starting individuals can make a significant contribution to the success of the company. In return, you will be rewarded with a challenging and evolving career with excellent local and international development opportunities.
An attractive salary package will be negotiated with the successful applicant including a generous and uncapped commission structure allowing high potential earnings.
To apply for this position, please email your resume and covering letter, quoting Ref. No. BDMW/US to infra220us@infra-corp.com
Consultant
Reporting to :Consulting ManagerLocation :Guildford/Woking Area
Salary :£35-45k package based on experience
Industry :IT
Overview
- Consulting to Blue Chip clients
- Enterprise software vendor environment
- Leading edge web technologies
- Project Management responsibility
- $Neg package
The key experience required for this role includes:
- Business Analysis
- Solution and Process Design
- Functional and Technical Design
- Software Implementation
- IT Service Delivery
- Project Management
- Process Engineering
Additionally, you will have excellent communication and presentation skills, and have the ability to overview new concepts to all levels of management.
Ideally you will have a successful track record in the management of projects involving the ITIL framework.
Sales awareness is mandatory for this position.
The role will include some travel interstate.
Position requirements
- Computer Science degree or equivalent industry experience.
- Software implementation experience.
- Understanding of all aspects of the SDLC.
- Business Analysis and solution design experience.
- Technical competence in web and application technologies.
- The ability to apply theory to “real world” situations.
- Strong consultative skills.
- Excellent oral and written communication skills.
- Superior analytical, evaluative, and problem-solving abilities.
- Exceptional service orientation.
- The ability to work autonomously.
1st Line Support Officer
Reporting to : Support Manager
Location : UK
Salary : £20-30k package based on experience
- Leading edge software house, web application
- Plenty of client contact
- Excellent verbal and written communication skills required
- First class organisational skills required.
Overview
A fantastic opportunity for an excellent communicator to join a leading edge software house in Send, Surrey location. This is an exciting role for a dynamic self-starter, with plenty of client contact and responsibility.
Reporting to the Technical Manager, you will be the main front-line support person for Infra’s blue chip client base, working closely with 2nd and 3rd line support to ensure issues are resolved. You will be dealing with clients on the phone and via email - your verbal and written communication skills will therefore be second to none.
You must have the ability to prioritise multiple issues and escalate them when relevant, and be able to stay calm under pressure. You must have a willingness to accept responsibility and take ownership of issues, and be able to meet deadlines. You enjoy working both individually and in a team environment, and you must possess excellent interpersonal skills.
You will preferably have some qualifications in an IT related discipline, and have support and client management experience. You must have a track record of providing 1st Line support in a IT environment, preferably for software.
This is a rare opportunity to join a leading edge technology company that is being primed for it next stage of growth. Infra Corporation is recognised as a world leader in IT Service Management solutions, and has profitable operations in the US and APAC markets.
Specific Responsibilities
Specific responsibilities of this role are:
- Providing 1st line functional end-user support to UK clients
- Providing 1st line technical support to UK clients
- Liaising with 2nd and 3rd line support team members on the resolution of issues
- Liaising with Account Managers to ensure correct prioritisation of client issues
- Recreating problems that have been identified in the market with Infra products
- Assisting with Knowledge Base documentation
- Managing deployment libraries and releases to clients
Please email your cover letter and resumè, in confidence, to recruitment@infra.co.uk, quoting Reference No.: INF305UK.
Second Level Support Consultant
Reporting to : Support Manager
Location : UK
Salary : £25-35k package based on experience
Overview
Come and work for an entrepreneurial, cutting edge company developing state of the art applications. Infra Corporation is a successful Australian software developer with a strong global presence.
You will be providing application and technical support to our clients who include many well known blue-chip international and UK companies across commercial and government sectors. The role requires strong communication, problem solving, and client management skills.
Exposure to supporting applications in a vendor environment would be advantageous, as would experience with SQL Server and Oracle. Knowledge of ITIL will be highly regarded.
Key Skills
- Ability to deliver first class customer support via the phone, email and web
- Ability to troubleshoot and diagnose bugs/problems rapidly and accurately
- Fast learner and analytical thinker
- Excellent written and verbal communication skills
- Professional attitude and work ethic
- Ability to work in both a help desk team environment and with minimal supervision
- Strong time management skills
- Providing 2nd line functional end-user support
- Providing 2nd line technical support to clients and global partners
- Recreating problems that have been identified in the market with Infra products
- Liaising with developers on the resolution of issues
- Preparing and testing system fixes/batches for release to clients
- Assisting with Knowledge Base documentation
- Managing deployment libraries
- Setup of testing environments
Infra fosters a working environment where individuals can make significant contributions to the success of the company. You must be enthusiastic and a self-starter. The rewards are:
- Constantly working with new and evolving technologies
- A challenging technological environment
- A financially stable employer
- New career opportunities within a rapidly growing international company
Please email your cover letter and resumè, in confidence, to recruitment@infra.co.uk, quoting Reference No.: INF306UK.
For more information on our products and services Contact Infra